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Shipping Policy

I. Scope of Delivery

This service is currently available only for addresses located within the United Kingdom.
Covered areas include:

  • Mainland UK, including both urban and rural areas

  • Major islands, such as the Isle of Wight

No shipments are made to destinations outside the United Kingdom, including other EU countries or third countries.

II. Shipping Costs and Prices

Shipping costs vary based on the order value according to the following conditions:

  • For orders of £144.31 or more, no additional shipping fees are applied.

  • For orders under this amount, a fixed shipping fee of £8.28 applies.

  • All prices displayed include UK VAT (20%).

  • Shipping follows the DDP (Delivered Duty Paid) model, with taxes and customs duties already included in the final price.

III. Order Processing and Shipping Times

Order processing times refer to the payment confirmation time:

  • Payments completed before 6:00 PM are generally processed on the same day.

  • Payments made after 6:00 PM are normally processed the next business day.

  • After payment confirmation, orders are generally processed within 1–3 working days and then handed over to the carrier.

  • Carriers used include DHL, FedEx, and UPS, with tracking available.

  • Under normal conditions, the estimated delivery time is around 7–15 working days from shipment.

  • Delays due to weather conditions, traffic, strikes, port operations, or customs procedures may affect delivery times. In such cases, available information will be communicated via email.

IV. Order Tracking

Once the order has been shipped, key tracking details are sent via email, including:

  • Order number

  • Carrier name

  • Tracking link to monitor the shipment

These details allow you to check the delivery status and estimated times.

V. Price Transparency

To ensure clarity on applied costs:

  • All prices include UK VAT (20%).

  • Shipping fees include any applicable import charges.

  • The order summary shows the full breakdown of costs.

Under the DDP model, no additional charges are applied upon receipt unless otherwise indicated.

VI. Delivery Inspection and Issues

Upon delivery, it is recommended to check the condition of the packaging.If there are visible signs of damage, deformation, moisture, or tampering, it is advised to document the situation with photos and report it to the carrier. If the package is received by a third party, we recommend confirming the external condition before accepting the delivery.In the following cases, it is recommended to contact customer support within 48 hours, providing photographic or video evidence:

  • Lost package or delivered to the wrong address

  • Visibly damaged packaging

  • Shipment status stuck or abnormal for an extended period

After verification, further actions will be evaluated based on the specific situation.

If the return is due to an incorrect address or contact details, the related costs are generally the responsibility of the recipient.

VII. Order Modifications or Cancellations

Regarding modifications or cancellations of orders, the following general rules apply:

  • Before shipment (usually within 72 hours of the order), it is possible to request changes to the delivery details or cancel the order.

  • After shipment, no direct modifications can be made to the order; in this case, the provisions of the Return, Refund, and Exchange Policy apply.

VIII. Contact Information

For questions related to this Shipping Policy or the status of your delivery, please contact:

  • Address: 422 WELLS BROTHERS RD, ROSE HILL, NC 28458-8496, US

  • Phone: +1 (914) 309-3805

  • Email: bonjour@furnifindz.com

  • Hours: Monday to Friday, 9:00 AM to 12:30 PM and 2:00 PM to 6:00 PM (CET)