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Order Cancellation Policy

This policy describes the applicable conditions, operational procedures, and guidelines related to the cancellation of an order after it has been created.
Before submitting a cancellation request, we recommend carefully reading the following sections to understand the scope and procedure.

I. Conditions and Scope of Application

You may submit a cancellation request under the following general conditions:

  • The request must be made within 72 hours of completing the payment.

  • The order must not have been processed or shipped yet.

  • At the time of the request, please provide useful verification information, such as the order number, proof of payment (e.g., receipt or screenshot), and a brief description of the reason for cancellation.

Requests that meet the above criteria will be verified, and the outcome and updates are generally communicated via email.

II. Cases Not Applicable to Cancellation

Order cancellation is generally not applicable in the following cases:

  • The order has already been shipped or handed over to the carrier.

  • The order cannot be delivered due to an incorrect address or other essential missing or incorrect information.

If the order has already been shipped, you can still exercise your rights as outlined in the Return, Refund, and Replacement Policy after delivery, within the time limits allowed by the applicable laws.

III. Cancellation Request Procedure

To request an order cancellation, you can contact our customer support channel and provide the following information:

  • Order number

  • Proof of payment

  • A brief description of the cancellation request

The available contact channels are:

The information provided will be used exclusively for managing and verifying the cancellation request.

IV. Verification and Refund Guidelines

Once the complete cancellation request is received, it will be reviewed, and the outcome is generally communicated via email within a reasonable number of working days.

Refunds apply to orders that meet the cancellation conditions and that have not been shipped, or to orders returned under specific circumstances.

Regarding the refund process:

  • The refund will be issued via the same payment method used for the order (e.g., Visa or MasterCard).

  • The crediting time may vary depending on the payment institution or bank processes.

  • If the amount is not credited within a reasonable period, please contact customer support for further verification.

V. Data Protection Notice

Personal data processed in relation to the order cancellation will be managed in accordance with the UK GDPR:

  • The data will only be used for managing and verifying the cancellation request.

  • You may exercise your rights to access, correct, or delete personal data as provided under the applicable laws.

  • To exercise these rights, you can use the contact details provided.

VI. Support and Contact Information

For more information about this Order Cancellation Policy or the related procedures, please contact:

  • Address: 422 WELLS BROTHERS RD, ROSE HILL, NC 28458-8496, US

  • Phone: +1 (914) 309-3805

  • Email: bonjour@furnifindz.com

  • Hours: Monday to Friday, 9:00 AM to 12:30 PM and 2:00 PM to 6:00 PM (CET)