Contact Us

This page provides contact information and guidance for assistance requests, order inquiries, and post-sale support. If needed, please use the following channels as a priority.

I. Contact Information

You can reach us through the following channels for requests and inquiries (based on the hours listed below):

• Address: 422 WELLS BROTHERS RD, ROSE HILL, NC 28458-8496, US

• Phone: +1 (914) 309-3805

• Email: bonjour@furnifindz.com

• Hours: Monday to Friday, 9:00 AM to 12:30 PM and 2:00 PM to 6:00 PM (CET)

When submitting a request, it is recommended to include the order number or a brief description to facilitate the verification process.

II. Refund Processing Timelines

Refunds are generally processed as follows:

• Once the refund request is verified and compliant with applicable conditions, information will be forwarded to the payment method, typically within 1 to 3 working days.

• The actual crediting time may vary depending on the bank or payment institution’s processing times and may take 10–15 working days.
  If the amount has not been credited within a reasonable time, please use the contact details provided above and include your order details for further verification.

III. Feedback and Communications

Comments and requests are recorded and handled as part of communication and support activities.
Feedback is used exclusively to verify processes and improve information, and will not be used beyond the scope outlined in our applicable policies.